Legal
Last updated: April 2026
At Eleven Eleven Property Solutions, we are committed to protecting your personal data and being transparent about how we use it. This Privacy Policy explains what information we collect, why we collect it, and your rights in relation to it. It applies to all visitors and users of our website and services.
Eleven Eleven Property Solutions ("we", "us", "our") is a property intelligence and solutions service operating nationwide across England, Wales, and Scotland. We are registered in England and Wales.
For all data protection enquiries, please contact us at: [email protected]
We collect and process the following categories of personal data:
Information you provide directly:
Information collected automatically:
Information from third parties:
We use your personal data for the following purposes:
To provide our service: Generating your free property intelligence report, preparing your four exit options, and communicating the results to you.
To contact you: Following up on your report, answering questions, and (where you have consented) sending relevant property market updates.
To improve our service: Analysing aggregated, anonymised usage patterns to improve the accuracy of our reports and the quality of our website.
To comply with legal obligations: Retaining records as required by applicable law.
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
We rely on the following legal bases under UK GDPR:
Legitimate interests (Article 6(1)(f)): Processing your property and contact details to generate and deliver the report you have requested, and to follow up with you about the exit options presented.
Consent (Article 6(1)(a)): Where you have opted in to receive marketing communications or property market updates. You may withdraw consent at any time by emailing [email protected].
Legal obligation (Article 6(1)(c)): Where we are required to retain or disclose data by law.
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, and in any event:
- Report and submission data: Up to 3 years from the date of your submission, unless you request earlier deletion.
- Marketing preferences: Until you withdraw consent.
- Financial and legal records: As required by applicable law (typically 6 years).
After the applicable retention period, your data is securely deleted or anonymised.
Under UK GDPR, you have the following rights:
Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may ask us to delete your data where there is no compelling reason for us to continue processing it.
Right to restrict processing: You may ask us to pause processing of your data in certain circumstances.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please email [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We take the security of your personal data seriously. We use industry-standard measures including:
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at [email protected].
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Postal address: Eleven Eleven Property Solutions, England & Wales
We aim to respond to all enquiries within 5 business days.
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